Programmes and applications
Eligibility, scope, assessment, product certification and nutrition-mark licensing.
Contact the Association
Direct your enquiry to the appropriate function
The official enquiry route assigns submissions according to subject, confidentiality and the authority required for response.
Official enquiries
Submit an enquiry
Provide accurate, relevant information and select the closest category. A reference is issued when the submission is accepted.
Enquiry functions
Subjects handled through this route
Submissions are restricted to personnel whose responsibilities require access to the information concerned.
Membership and recognition
Membership categories, professional recognition, education and continuing development.
Standards and research
Standards, consultations, interpretations, scientific affairs and publications.
Governance and partnerships
Official correspondence, institutional proposals, congress activity and media enquiries.
Complaints and appeals
Service complaints, conduct concerns, certification complaints and eligible appeals.
Responsible disclosure
Good-faith reports of a potential weakness affecting an Association digital service.
Submission guidance
Protect confidential and sensitive information
Do not include passwords, payment-card data, clinical records, special-category personal information or confidential certification evidence in an initial enquiry. An appropriate controlled route is provided if further material is required.
Certification, membership, mark licensing or professional status arises only from an authorised decision under the applicable programme. An enquiry or acknowledgement is not evidence of approval.